Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the ConvertYourFans browser extension and related services ("Service") offered by Lennard Maschmann ("we", "us"), and the purchase of prepaid chat credits via convertyourfans.com.

1. Provider

Lennard Maschmann, Schalückstraße 22, 33332 Gütersloh, Germany. Contact: service@creatorhub-agency.com.

2. Description of the Service

ConvertYourFans is a browser extension that assists with and automates direct-message conversations to help creators and agencies engage leads and convert them into paying subscribers on supported third-party platforms. The Service is sold as prepaid chat credits: you purchase a fixed number of chats in advance and use them as you run conversations.

3. Conclusion of contract

By selecting a tier and chat quantity, entering your email, and completing payment via Stripe, you submit a binding offer to purchase the selected credit package. The contract is concluded when we confirm the order and/or deliver the product by email.

4. Prices & payment

• Prices are shown per chat and depend on the selected volume tier. The total is calculated as the per-chat price multiplied by the quantity you choose.
• In accordance with § 19 UStG (small-business regulation), no VAT is charged.
• Payment is processed by Stripe. The full amount is due immediately upon checkout.

5. Delivery

After successful payment, we deliver the browser extension, your personal API key, and setup instructions to the email address you provided, normally without undue delay. Please ensure your email address is correct and check your spam folder.

6. Chat credits

• Credits are prepaid: you acquire a fixed number of chats, which remain available to you regardless of how quickly you use them.
• Credits are linked to your account/API key and are not transferable or exchangeable for cash.
• A "chat" is consumed according to the usage definition communicated at purchase and in the product documentation.
• Chat credits that have already been used are consumed and cannot be refunded. The statutory right of withdrawal and its limits for digital content that has already been used are set out in our Cancellation Policy.

7. License & permitted use

We grant you a non-exclusive, non-transferable right to use the extension for your own business purposes for the duration of your use of the Service. You may not resell, sublicense, reverse-engineer, or redistribute the extension or your API key.

8. Your responsibilities

• You are responsible for complying with the terms of service, policies, and applicable laws of any third-party platform (e.g. messaging or creator platforms) on which you use the Service.
• You must not use the Service for unlawful, deceptive, abusive, or harassing purposes, or to send content that violates the rights of third parties.
• You are responsible for keeping your API key confidential.

9. Availability & no guarantee of results

We make reasonable efforts to keep the Service available but do not guarantee uninterrupted availability. Third-party platforms may change their systems at any time, which can affect functionality. We do not warrant any particular commercial outcome, conversion rate, or revenue result from using the Service.

10. Limitation of liability

We are liable without limitation for intent and gross negligence, and for damages arising from injury to life, body, or health. In the event of slight negligence, we are only liable for the breach of a material contractual obligation (an obligation whose fulfilment makes the proper execution of the contract possible in the first place and on whose observance you may regularly rely), and limited to the foreseeable damage typical of the contract. Any further liability is excluded. Mandatory statutory liability (e.g. under the Product Liability Act) remains unaffected.

11. Term & termination

The purchase of chat credits is a one-time transaction; there is no recurring subscription unless expressly agreed. We may suspend or terminate access in the event of serious breaches of these Terms.

12. Right of withdrawal

Consumers have a statutory right of withdrawal. Details and the exceptions for digital content are set out in our Cancellation Policy.

13. Final provisions

• The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of your country of residence remain unaffected.
• Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.