Privacy Policy

We take the protection of your personal data seriously. This Privacy Policy explains what data we process when you visit convertyourfans.com or purchase our products, on what legal basis, and what rights you have. It is based on the EU General Data Protection Regulation (GDPR).

1. Controller

2. Data we process

• Order & contact data: the email address you enter at checkout, plus the product tier, chat quantity, and platform you select.
• Payment data: processed exclusively by our payment provider Stripe (see section 5). We do not store your full card details on our systems.
• Server & log data: when you visit the site, technical data such as your IP address, browser type, referring page, and time of access may be processed by our hosting provider to deliver and secure the website.

3. Purposes & legal bases

• Processing your order and delivering the product (browser extension, API key, order communication) — Art. 6 (1)(b) GDPR (performance of a contract).
• Operating and securing the website — Art. 6 (1)(f) GDPR (legitimate interest in a stable, secure service).
• Complying with legal (e.g. tax) retention obligations — Art. 6 (1)(c) GDPR.

4. Hosting (Cloudflare)

This website and our checkout backend are hosted and delivered via Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, USA. Cloudflare processes connection data (e.g. IP addresses) to deliver content and protect against attacks. Data may be transferred to the USA on the basis of the EU Standard Contractual Clauses. More information: cloudflare.com/privacypolicy.

5. Payment processing (Stripe)

Payments are processed by Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. When you pay, the data required for the transaction (e.g. name, email, payment details, amount) is transmitted to and processed by Stripe under its own responsibility. Legal basis: Art. 6 (1)(b) GDPR. More information: stripe.com/privacy.

6. Email delivery of your product

After a successful purchase, we use the email address you provided to send you the browser extension, your personal API key, and related order information. Legal basis: Art. 6 (1)(b) GDPR.

7. Web fonts (Google Fonts)

This site uses the "Inter" font loaded from Google Fonts (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). When a page loads, your browser connects to Google servers, which transmits your IP address to Google. Legal basis: Art. 6 (1)(f) GDPR (legitimate interest in a consistent presentation). More information: policies.google.com/privacy.

8. Cookies

Our own website does not set tracking or marketing cookies. The Stripe checkout page may set cookies that are technically necessary to process the payment and prevent fraud.

9. Data retention

We store order and payment-related data for as long as necessary to fulfil the contract and to comply with statutory retention periods (under German commercial and tax law, generally up to 10 years). After these periods expire, the data is deleted.

10. Your rights

Under the GDPR you have the right to:

• access your personal data (Art. 15);
• rectification of inaccurate data (Art. 16);
• erasure (Art. 17);
• restriction of processing (Art. 18);
• data portability (Art. 20);
• object to processing based on legitimate interest (Art. 21);
• withdraw consent at any time with future effect.

To exercise any of these rights, contact us at service@creatorhub-agency.com.

11. Right to lodge a complaint

You have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your residence, place of work, or the place of the alleged infringement.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to our service or legal requirements. The current version always applies, as published on this page.